Xfinity is the worst service I'd ever used.
I'm boring. I want a pipe, like a water pipe for data, and I'll do the rest. This makes them actively combative.
Ignoring the whole TV/landline stuff they keep pushing as that's too easy a target, they are actively hostile about just using internet.
It was way cheaper to use their modem. About $15/mo. Why? Because they want a huge hotspot network in every house. They swear it won't affect speed, but as I never got close to advertised speeds, I didn't believe that. They also act as their 'cell network' that they try to push, and basically call you an idiot for declining. In fairness their cell network is pretty cheap, but I'm just not interested.
I chose to pay more to use my own modem, and they absolutely hounded me, stopping just short of calling me stupid about once a month. Maybe it was commissioned sales people searching for people like me as a given, and getting mad when I rebuffed.
And let's not even talk about data caps. Which, by the way, using their modem exempted you. Why? I naively assume because they can't differentiate hotspot data from yours. Maybe I'm wrong.
The whole service is dystopian. I moved since luckily to a rural, middle of nowhere area that does their own fiber. It has zero of those issues, and costs about half as much for twice the speed. It makes you realize how scummy they really are.