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[dupe] https://news.ycombinator.com/item?id=46252114

Discussion on original source (1708 points, 3 days ago, 1062 comments) https://news.ycombinator.com/item?id=46252114

Funny story: I can't get an Apple ID.

I tried around 10 years ago, repeatedly would provide a password, get a notification, click on it, get asked to type my new password.. and get told the password was invalid.

Anyways, I moved on with my life. I was only reminded of it this year when I got referred for a job at Apple.. and guess what, I still can't make an Apple ID. So now I can't ever get a job at Apple :) Oh well, first world problems.

My take away is never to buy Apple products. Their brand marketing. ng projects a level of quality they simply no longer have. This kind of support problem is unacceptable and Apple isn't going to improve the situation unless it impacts sales. (In all probability it will continue to get worse until it impacts sales.)

What’s the latest on this from the OP? Did Tim Cook’s team respond?

We live a dystopian world where a trillion dollar company can’t fix the account. Worse than that, out of their several hundred thousand employees, not a single one is capable or willing to fix it.

Speaks volumes about our species in general and where we are headed.

When the executives go on their spiritual retreats or their boondoggle get togethers to talk about company values to the employees; it would all seem so pointless and hypocritical when they can’t fix situations like this.

Never have anything to do with gift cards, ever. If you get one as a gift give it back to the giver.

Since these companies have positioned themselves and infrastructure and are de facto utilities, we need to regulate them as such. If they are going to cancel an account there needs to be a transparent and open process that is fair, not autonomous fraud protection without recourse, just a goodbye. This is them pushing their costs, fraud protection, onto others who cannot stop it. Regulate them.